March 25th, 2020


Non-Essential Services Rescheduled

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Important COVID-19 Veterinary Services Update


To preserve much-needed medical supplies and keep you and our staff safe during the COVID-19 outbreak, we are requesting that you reschedule or postpone routine and non-essential care for your pet including annual exams, dental care and elective surgeries such as spay/neuter and non-malignant mass removals. We will be rescheduling these appointments and remain open for urgent care and emergency cases utilizing curbside and drop-off services. Please do not hesitate to call us if your pet is showing symptoms of any kind and we can help you determine if your pet needs to see us or can wait—we are here to help and to answer your questions: [HOSPITAL TEL NUMBER]

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COVID-19 notice: important veterinary services update

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Due to COVID-19 restrictions, we have implemented changes in hours, policies and procedures

Keeping You and Your Pet Healthy: COVID-19 Update

In light of the recent shelter in place restrictions due to COVID-19, we are making some necessary changes to our procedures and are asking our clients to help us all get safely through this difficult time.

Until further notice, we are requesting that all clients reschedule or postpone their annual exams, routine vaccinations, and nonessential procedures such as spay/neuters, non-malignant mass removals, and dentals.  

This is not only to minimize contact between staff and clients but also to preserve much-needed medical equipment. All nonessential visits will be rescheduled until the shelter in place has been removed.

We are asking that new clients and those who are unsure whether your pet needs to see a veterinarian call us first so we can determine if your pet needs to see us or can wait.

We will be open for urgent, emergency and essential services, which include:

  • Life-threatening injuries
  • Life-threatening or painful illness
  • Gastric dilation-volvulus (bloat)
  • Cesarean sections
  • Poison or non-food object ingestion and removal
  • Respiratory issues/choking
  • Pet not eating/drinking
  • Pet with chronic diarrhea/vomiting

We will no longer allow clients into the building to practice social distancing and protect each other. When you arrive at the hospital with your pet, please call us to inform the staff you are outside: [HOSPITAL TEL NUMBER]

  • A member of our staff will come out and get your pet while you remain in your vehicle during the exam, and the doctor will either call or video call you during the exam.
  • You will receive a verbal estimate of appointment costs at that time, and a staff member will call you to receive payment via the phone.
  • When the appointment is over, a staff member will bring your pet to your car with any meds or food that were prescribed.
  • We ask that if you are feeling ill that you inform us as there will be different precautions used when examining your pet. Although there have not been reports of pets becoming sick with COVID-19, we are still unsure if pets can harbor the coronavirus on their body.
  • If you are ill with COVID-19, please try to have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then consider wearing a face mask and don’t share food, kiss, or hug your pet. Also, make sure to wash your hands before and after any contact with your pet or service animal. You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. Additional guidance on managing pets in homes where people are sick with COVID-19 is available from the CDC at this link.

We very much appreciate your understanding and cooperation at this difficult time so we can continue to ensure your pets get needed veterinary care. Please don’t hesitate to call us at [HOSPITAL TEL NUMBER] if you have any questions or concerns.