March 25th, 2020


Non-Essential Services Rescheduled

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Important COVID-19 Veterinary Services Update


To preserve much-needed medical supplies and keep you and our staff safe during the COVID-19 outbreak, we are requesting that you reschedule or postpone routine and non-essential care for your pet including annual exams, dental care and elective surgeries such as spay/neuter and non-malignant mass removals. We will be rescheduling these appointments and remain open for urgent care and emergency cases utilizing curbside and drop-off services. Please do not hesitate to call us if your pet is showing symptoms of any kind and we can help you determine if your pet needs to see us or can wait—we are here to help and to answer your questions: [HOSPITAL TEL NUMBER]

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COVID-19 notice: important veterinary services update

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Due to COVID-19 restrictions, we have implemented changes in hours, policies and procedures

Keeping You and Your Pet Healthy: COVID-19 Update

In light of the recent shelter in place restrictions due to COVID-19, we are making some necessary changes to our procedures and are asking our clients to help us all get safely through this difficult time.

Until further notice, we are requesting that all clients reschedule or postpone their annual exams, routine vaccinations, and nonessential procedures such as spay/neuters, non-malignant mass removals, and dentals.  

This is not only to minimize contact between staff and clients but also to preserve much-needed medical equipment. All nonessential visits will be rescheduled until the shelter in place has been removed.

We are asking that new clients and those who are unsure whether your pet needs to see a veterinarian call us first so we can determine if your pet needs to see us or can wait.

We will be open for urgent, emergency and essential services, which include:

  • Life-threatening injuries
  • Life-threatening or painful illness
  • Gastric dilation-volvulus (bloat)
  • Cesarean sections
  • Poison or non-food object ingestion and removal
  • Respiratory issues/choking
  • Pet not eating/drinking
  • Pet with chronic diarrhea/vomiting

We will no longer allow clients into the building to practice social distancing and protect each other. When you arrive at the hospital with your pet, please call us to inform the staff you are outside: [HOSPITAL TEL NUMBER]

  • A member of our staff will come out and get your pet while you remain in your vehicle during the exam, and the doctor will either call or video call you during the exam.
  • You will receive a verbal estimate of appointment costs at that time, and a staff member will call you to receive payment via the phone.
  • When the appointment is over, a staff member will bring your pet to your car with any meds or food that were prescribed.
  • We ask that if you are feeling ill that you inform us as there will be different precautions used when examining your pet. Although there have not been reports of pets becoming sick with COVID-19, we are still unsure if pets can harbor the coronavirus on their body.
  • If you are ill with COVID-19, please try to have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then consider wearing a face mask and don’t share food, kiss, or hug your pet. Also, make sure to wash your hands before and after any contact with your pet or service animal. You should not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people or pets in your home. Additional guidance on managing pets in homes where people are sick with COVID-19 is available from the CDC at this link.

We very much appreciate your understanding and cooperation at this difficult time so we can continue to ensure your pets get needed veterinary care. Please don’t hesitate to call us at [HOSPITAL TEL NUMBER] if you have any questions or concerns.

March 23rd, 2020


Telemedicine Available

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To make sure our clients, staff, and patients stay as safe and healthy as possible, we are utilizing telemedicine for many appointments via the [TELEMEDICINE APP]. While not suitable for urgent or emergency care, telemedicine is easy and convenient to use for follow-up care, allergies, coughs, diabetic care, gastrointestinal problems, medication refills, hospice care, parasite prevention and treatment and more. Download [TELEMEDICINE APP] here: [Link to app download or refer them to App Store or Google Play] Questions? Just give us a call at [HOSPITAL TEL NUMBER].

Newsletter Article:

We Offer Telemedicine To Help Your Pets

In light of COVID-19 concerns, we have taken steps to make sure our extended community remains as safe as possible. We are now offering digital appointments to complement ongoing in-office care through [TELEMEDCINE APP].

If you are interested in connecting digitally, you will need to download the [TELEMEDCINE APP].

Some important details:

  • [TELEMEDICINE APP] connects you with our veterinary team, not a third-party veterinarian. [NOT TRUE WITH ALL APPs]
  • Consultations will cost [AMOUNT, DIFFERS FOR EACH APP]
  • Not all ailments are good fits for telemedicine, and [TELEMEDICINE APP] is not suitable for urgent or emergency care. Currently, only clients with smartphones will be able to utilize this service.

What is suitable for telemedicine visits?

  • Allergies
  • Coughing, sneezing, URI signs
  • Dermatology
  • Diabetic care and management
  • External parasites (fleas, ticks, mites, etc.)
  • Gastrointestinal upsets, intestinal parasites
  • Hospice care
  • Lameness evaluations
  • Limited mobility patients and clients
  • Medication refills
  • Nutritional counseling
  • Progress exam
  • Stressed/anxious pets
  • Suture checks

Please call us immediately at [HOSPITAL TEL NUMBER] if you think your pet may need urgent or emergency care.

We are going to do our very best to be available to you and your pets; however, coverage is limited to working hours. You can anticipate a one-hour turn-around around in response, but we may occasionally be delayed due to an in-office emergency.

March 17th, 2020


Online Pharmacy / Home Delivery

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Home Delivery of Meds & Pet Food Available!

We Offer Home Delivery of Pet Meds and Prescription Foods

To ensure that our patients get the medications, prescription foods and other products they need right now, we want to remind you that we have a trusted online pharmacy partner who can deliver your pet’s supplies to your door. Shipping is free on many orders, and there’s also an AutoShip option that will send your pet’s regular meds and foods to you on schedule. There’s a link on our website homepage or you can just follow this one: [LINK TO ONLINE PHARMACY]


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Home delivery of meds & pet food available!

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Our online pharmacy partner can deliver your pet’s meds, prescription foods & other supplies right to your door!

We Offer Home Delivery of Pet Meds and Prescription Foods

To ensure that our patients get the medications, prescription foods and other products they need during this difficult time, we want to remind you that we have a trusted online pharmacy partner who can deliver your pet’s supplies directly to your home.

Our online pharmacy partner works hand in paw with us to make sure the meds and products your pet gets are safe and handled properly so they are effective and all guarantees stay intact.

Shipping is free on many orders, and there’s also an AutoShip option that will send your pet’s regular meds and foods to you on schedule. There’s a link right on our website homepage or you can just click here to go directly to the site right now: [LINK TO YOUR WEBSITE ONLINE PHARMACY]

As always, the health and safety of our clients and their pets are our priority. We remain open at this time with precautions in place to minimize the spread of any viruses and germs should you need to bring your pet in to see a doctor or pick up prescriptions at the hospital. Please don’t hesitate to call us at [HOSPITAL TEL NUMBER] if you have any questions, concerns or need to make an appointment.

Is Your Hospital in Need of an Online Pharmacy?

The Covetrus online pharmacy platform, to include Atlas and Roadrunner compounding, can be utilized to provide your owners with the food and medications they need, without leaving their home. This protects your revenue and, most importantly, their family and yours. PSIvet has negotiated an exclusive discount on platform fees for our members.

To learn more or to enroll, please click here.

VetSource – In partnership with your practice, this trusted online pharmacy and pet supply retailer offers streamlined e-prescribing tools, online ordering, home delivery, auto-ship, compounding and more for you and your clients. They’ve also teamed with TeleVet to provide telemedicine.

March 17th, 2020


Infographic: Protect Your Family and Pets By Preventing The Spread of Germs


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#Flattenthecurve is more than just a slogan, it needs to be a way of life for a while. These little things can make a big difference, especially when it comes to stopping the spread of viruses and bacteria.

Six little things you can do right now to make a big difference when it comes to the spread of viruses and bacteria. #flattenthecurve

Our hospital is taking precautions to ensure that you and your pets stay safe at our hospital. Here are six things you can do where you are to help us #flattenthecurve

March 17th, 2020


Coronavirus, You, and Your Pet

What you need to know about coronavirus to protect your family and your pet

Obviously, many pet parents are concerned about the spread of coronavirus, also known as COVID-19, and how to protect their families and their pets. The good news is that at this time, the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) say there is no evidence that companion animals, including pets, can spread COVID-19. Nor is there currently any evidence that we can transmit the virus to them. However, as information about this virus is still developing, there are precautions you should take to protect your family and pets, including:

  • WASH YOUR HANDS – use soap and water for at least 20 seconds, and especially after coughing, sneezing, contact with others or with animals. If soap and water are not available, use hand sanitizer.
  • Avoid touching your face with unwashed hands.
  • If you have any symptoms of respiratory illness, stay home and restrict your contact with your companion animals
  • Those infected with COVID-19 should avoid contact with animals, including petting, snuggling, being kissed or licked, and sharing food.
  • Know the symptoms – they are similar to influenza fever, cough, and shortness of breath.

We are actively monitoring developments related to animals and the virus, and you can find the latest updated information about COVID-19 as it relates to pets on the AVMA’s coronavirus page. You are also welcome to give us a call with your questions at [HOSPITAL TEL NUMBER].

March 17th, 2020


Coronavirus: Fact, Fiction, & Your Furry Family

With coronavirus, or COVID-19, dominating the headlines, you might be wondering, “How does this affect me and my pet?” The truth is, there is still a great deal we don’t know about this novel virus. Its origin is still under investigation, and whether pets can actually contract it is still a matter of debate. (There was a case in Hong Kong of a weak positive test in a dog, but, according to numerous news sources, pets can carry but are not susceptible to the disease.)

Now that cases of COVID-19 are being reported in the U.S., the main objective is to prevent the disease’s spread, and there are several steps you can take to minimize its impact on your family. Our advice to our pet parent clients is very similar to that of what your primary physician might recommend and follows closely the guidelines put forth by the Center for Disease Control and Prevention:

  • Wash your hands often and thoroughly, particularly after touching animals.  
  • If at all possible, avoid people who are displaying symptoms of COVID-19. These include coughing, sneezing, and trouble breathing.
  • If you’re sick, stay home, and try to avoid close contact with your pet while you’re symptomatic.
  • Stock up on your pet’s medication. As the disease progresses around the globe, pharmaceuticals might be hard to come by. And in the event of a home quarantine situation, you don’t want to run out.
  • Skip the face masks. They don’t really protect you from the virus, and it’s crucial that protective gear is reserved for people who really need it, like healthcare workers who regularly come in direct contact with the sick.

Bottom line? Plan ahead, be responsible and don’t panic. If you’d like more information about COVID-19 and pets, check out this article from the American Medical Veterinary Association. And you’re always welcome to contact us [HOSPITAL NAME & PHONE] with questions or concerns.

March 17th, 2020


Pets & COVID-19

Coronavirus is all over the headlines. You might be wondering, “What are some things I can do as a pet parent to prepare for a possible outbreak?” The answers are pretty simple: wash your hands, stay home if you’re sick, stock up on your pet’s meds, and skip the face masks. (Those should be reserved for healthcare workers.) Oh, and pets might be able to carry the virus, but so far the evidence shows they don’t actually get the disease, nor can they pass it to you or other members of your human family. Questions? Call us at [HOSPITAL PHONE NUMBER.]