April 14th, 2020

Categories
HR News

COVID-19 Human Resources & Training Forms

These forms have been handpicked and crafted by our Human Resources & Training team here at iVET360. Below you will find a number of customizable forms to help you keep track of FFCRA, scripts for team engagement, and much more. While these may not encompass all documentation you may need, these are by far the most requested and utilized:

Documentation Requirement EPSL EFMLA – Keeping track of employee use of the FFCRA will be crucial moving forward; here is a document to help with that

Notice of Reduction in Force Due to Coronavirus (1) If you have exhausted all your resources to maintain your headcount, this document can be used in your RIF to inform the team. If you are unsure if there are other options, please reach out to us!

Request for Unpaid Leave Due to Coronavirus PandemicDo you have an employee who urgently wants to stay at home due to COVID19, but does not meet any of the qualifying events? This document will help you keep documentation of unpaid leave. *Ensure you are comfortable allowing this accommodation to ANY member of your team*

To the TeamDo you have employees who are beginning to push back on staying open? This customizable script should help remind them WHY we do what we do and also reinforce how you are keeping them safe.

Cleaning SOP Staff MeetingWhen was the last time you went over how to clean and disinfect properly with your team? This document, when used in combination with our Hospital Cleaning/Inventory Management meeting agenda, will help get everyone up to speed and help minimize your risk of OSHA claims! (Download the Cleaning SOP Acknowledgment)

All-State Travel Permit NoticeIf your state has a stay at home order, it might be a good idea to have your employees have one of these completed forms with them when traveling to and from work.

Dear Clients and Family COVIDThis editable door posting will allow you to keep your clients informed if they happen to stop by without an appointment.

Sample Furlough NoticeIf you have exhausted all your resources to maintain your headcount, this document can be used in your Furlough notice to inform the team. If you are unsure if there are other options, please reach out to us!

April 13th, 2020

Categories
News Numbers

Weekend Industry Data Update 4/11-12/20

18.7%

Revenue

34.2%

Transactions

23.0%

ATC

14.4%

New clients

Summary: Weekend stats continued the weekend trend of low transactions and high ATC. Please see our assessment as to why we believe this is occurring.

iVET360 data source: 744 hospitals across all 50 states. Ave hospital size $2 million. Daily stats are compared to the same weekday last year (ie. Tuesday to Tuesday comparison). Month to date stats is based on calendar month over last year.

April 13th, 2020

Categories
News Numbers

Daily Industry Data Update 4/10/20

13.1%

Revenue

18.0%

Transactions

5.9%

ATC

11.1%

New clients

Summary: The week closed with promising figures. Although negative, revenue and new client growth were the strongest we’ve seen in over a month, down 13% and 11% respectively.  

iVET360 data source: 744 hospitals across all 50 states. Avg hospital size $2 million. Daily stats are compared to the same weekday last year (ie. Tuesday to Tuesday comparison). Month to date stats is based on calendar month over last year.

April 10th, 2020

Categories
News

Do You Have a Plan For Your Pets?

If you should become exposed to the novel coronavirus or develop COVID-19, you may not be able to leave your home for a while. While we’ve seen how the thought of that propels many to run for the toilet paper aisle, anyone who has a pet will probably be more worried about how they can properly care for their animal companion.

Having a plan and an emergency preparedness kit for your pet is key should you become ill, incapacitated, or completely quarantined for any length of time. Here are some ideas to get you started:

If you have COVID-19 and are recovering at home

While presently health authorities do not believe pets can give the virus to humans, there is some anecdotal evidence that humans have passed the virus to animals. To protect your pets, you will need to restrict your contact with them. This means no petting, snuggling, kissing/licking, or sharing of food. It also means another member of your household should care for your pets while you’re sick. Pet bedding, food and water bowls, collars, leashes and toys need to be thoroughly washed as well. If you must care for your pet while you’re ill, wash your hands before and after you interact with them.

Know your neighbors and have a pet care back-up plan

It’s important for you to identify a designated guardian for your pets if you cannot physically care for them or if you end up needing assistance with walking, feeding and other pet care. This person should be trusted to access your home and help care for your pets or even transport them to a boarding facility, family member, or friend who is your back-up caregiver. It’s important that you talk with these people in advance so you know they are willing to help with your pets in an emergency.

You’ll also want to keep in mind that if you are sick with the virus, you’ll need to make sure any designated caregivers are protected when they retrieve your pets so they don’t become exposed.

Microchip, tag and take pictures of your pets

Let’s say you become very ill and need to go to the hospital—or maybe you’re unable to care for your pet at home because you are sick. Your animal companion may end up with a designated caregiver for a time, and it is quite possible that pet will be frightened, disoriented, and might even run off.

The same is true if you have someone else coming to walk your dog while you recuperate. Proper identification and good, clear pictures of the pet to post will increase the chances the animal will be found and returned.

Have a “grab & go” kit ready

This kit will not only make things much easier for appointed caregivers, but also for you if you find yourself quarantined and unable to leave the house for supplies and medications. It’s important to have all these items together in one place, ideally in an easily transportable box or bag.

  • A weeks’ supply of food
  • Bedding
  • Litter box/litter or poop bags
  • Sturdy leashes/harnesses
  • Medical records and veterinarian contact info
  • Toys/Chews to stay busy
  • Medications
  • Carrier

Putting a plan in place to make sure your pet is cared for in case you are ill, unavailable or quarantined is extremely important, and not just for them—it will also give you peace of mind during a very difficult time.

April 10th, 2020

Categories
News Numbers

Daily Industry Data Update 4/9/20

12.7%

Revenue

16.4%

Transactions

4.3%

ATC

12.1%

New clients

Summary: Thursday stats are looking better than they have in a few weeks. Revenue was only off 12.7% with transactions off 16.4%, hopefully, a positive trend that will continue. Month to date starts are showing revenue down at nearly 22% and new clients off by 20%.

iVET360 data source: 735 hospitals across all 50 states. Avg hospital size $2 million. Daily stats are compared to the same weekday last year (ie. Tuesday to Tuesday comparison). Month to date stats is based on calendar month over last year.

April 9th, 2020

Categories
News Numbers

Daily Industry Data Update 4/8/20

16.2%

Revenue

19.8%

Transactions

4.5%

ATC

15.1%

New clients

Summary: Wednesday stats looked a bit better than Monday and Tuesday, with revenue down around 16%, driven again by overall low transactions. Month to date starts are showing revenue down at nearly 22% and new clients off by 20%.

iVET360 data source: 735 hospitals across all 50 states. Avg hospital size $2 million. Daily stats are compared to the same weekday last year (ie. Tuesday to Tuesday comparison). Month to date stats is based on calendar month over last year.

April 9th, 2020

Categories
News Posts

Take 10 With Your Furry Friend

Keeping your pet healthy and happy at home

If you’re working from home, sheltering in place or self-isolating, you’re no doubt spending more time with your pets. We can help you can keep them healthy and happy until their next office visit with these 10 pet-care tips, many of which take just 10 minutes.

  1. Keep your pet’s coat clean and in good condition with regular brushing. Check for parasites, lumps or anything unusual you can report to us at your next visit.
  2. Are you brushing your pet’s teeth? This may be a good time to learn how to provide good oral care to your dog or cat.
  3. Give your cat or dog a massage to reduce anxiety, increase flexibility and improve circulation.
  4. Are you stress baking? Try these vet-approved dog treats for a healthy alternative to commercial treats.
  5. Keep up with your dog’s regular outdoor exercise routine, maintaining socially appropriate distances from other people.
  1. Fun exercise indoors: If you have a long hallway or a staircase, toss a toy or a tennis ball for your dog to chase. Offer praise and a treat if he brings it back and drops it.
  2. Cats chase balls, too – will yours? Give it a try and be sure to offer a tasty treat as a reward.
  3. Teach your dog a new trick with short positive reinforcement training sessions.
  4. Keep up with heartworm and flea and tick medications so your pets don’t develop secondary problems like hot spots, allergies and tick-borne disease.
  5. Read your email aloud to your dog. Too boring? Try Three Stories You Can Read to Your Dog.

In addition to trying out these tips, you can create a pet profile for an emergency pet caregiver, in case one is needed. Include our contact information, medical conditions and medications, food preferences as well as any behavioral tendencies. If you don’t already have one, create a pet disaster preparedness kit. Include the pet profile you created.

Consider fostering or even adopting a new friend to help your local shelter or make a donation to your favorite animal welfare organization. Keep informed and remember we are here to help [insert phone number].

April 8th, 2020

Categories
HR News

April 8th FFCRA Update

As we expected, the Department of Labor has released a large amount of information to further clarify and outline items in the Families First Coronavirus Response Act (FFCRA). The guidance documentation is extremely long and can be overwhelming to read. As our team has been reading through the guidance, we have found some key highlights that will likely apply to many animal hospitals currently determining who is eligible for FFCRA time.

Here are some that you should be considering as you make these determinations: 

  • “Seeking a diagnosis” or “told to stay home:” All this means is that the employee needs to tell the hospital the name of the doctor or the governing body issuing a quarantine order. They don’t necessarily need a note from the doctor like they would with typical FMLA. This means that your documentation for paid time towards tax credits should be much easier.
  • If you have asked an employee to stay home pending the test results of a family member, this employee is likely eligible for FFCRA Emergency Paid Sick Leave. If you pay them for this time, then it will count against the two weeks or 80 hours allowed by the law. This means that if, in the future, the same employee contracts COVID-19, you can pay them only for hours up to 80 when combined with what was paid when you asked them to take leave. 
  • “Current Employees” includes all employees, including those who were on leave when the FFCRA was passed
  • If your hospital laid off or otherwise terminated someone on or after March 1stthat person is still considered an eligible employee for FFCRA time. Specifically: the employee was laid off or otherwise terminated by the employer on or after March 1, 2020, and rehired or reemployed by the employer on or before December 31, 2020, provided that the employee had been on the employer’s payroll for 30 or more of the 60 calendar days prior to the date the employee was laid off or terminated. It appears that this relates more to the EFMLA than the EPSL. Based on current assessments of this terminology, this means you may owe back-pay to anyone you laid off or furloughedsince March 1, 2020 if you hire them back before the end of 2020. Keep in mind that this is a small price to pay for rehiring your valued team members.
  • Employers and employees can choose to “top off” their EFMLA pay, meaning they can choose to use saved PTO time to make up for the 1/3 of pay that they will be missing while on EFMLA. Employers may NOT force team members to take accrued PTO, any use of PTO time must be chosen by the employee.  
  • Employers should consider whether they are exempt on a case by case basis, NOT as a blanket “we, as a hospital, are exempt.” This also echoes our stance that an employer must be ready to defend themselves if they decide they are exempt, or if they don’t let some employees take paid leave because they think they are exempt. We are recommending all hospitals, with the possible exception of those with less than five employees, assume that all of their employees are eligible for FFCRA time. The costs of defending against claims can be overwhelming, and pay will be reimbursable through tax credits. 

Yes, this expansion does open up some potential for employees to abuse the system. Please understand that it is ultimately up to the employee when it comes to utilizing the FFCRA; if they choose to waste it now, there is no indication that there will be further sick leave provided before the end of the year. Our advice would be to allow those who qualify for the FFCRA to use it at their own discretion.

As this is a very fluid situation, information may change quickly, even within a few hours. Unfortunately, there are many sites that are providing inaccurate and even false information. We recommend you monitor reliable sources of information to ensure that you are up to date on facts that will affect your practice. These sites include:

We understand that this is a challenging time for you as leaders within your practice, please do not hesitate to reach out if you need any help navigating these rough seas; we are only a phone call or email away.

April 8th, 2020

Categories
News Numbers

Daily Industry Data Update 4/7/20

19.4%

Revenue

20.1%

Transactions

0.8%

ATC

18.2%

New clients

Summary: Tuesday stats rendered similar results as Monday, revenue down around 20%, driven by overall low transactions. Month to date starts are starting to look a bit better than they started, due to recording some Monday and Tuesday data compared to April 2019 data.

iVET360 data source: 735 hospitals across all 50 states. Avg hospital size $2 million. Daily stats are compared to the same weekday last year (ie. Tuesday to Tuesday comparison). Month to date stats is based on calendar month over last year.

April 7th, 2020

Categories
News Webinar

COVID-19 HR Town Hall 4/7

This webinar introduced our first “guest:” our Managing Director of Analytics Oliver Roller. Oliver provided valuable information to help practice owners understand how to keep their hospitals financially solvent during the COVID-19 crisis. This not only included CARES Act items, but also how to control controllable expenses. We also discussed one of the most common questions we have received, what the difference is between layoffs and furloughs and how to manage both. We answered many more submitted questions and addressed an issue that many have forgotten about: avoiding compassion fatigue and managing stress as a practice owner or practice manager.

Download The Slides Here >

FFCRA Poster WH1422 Non-Federal >

Notice of Temporary Layoff or Furlough Due to Coronavirus >

Notice of Reduction in Force Due to Coronavirus >

Guide to Layoffs, RIFs, and Furloughs >